![]() ![]() ![]() “Great customer interactions are the foundation of every successful business – including the nearly 90% of small-to-medium-sized businesses that haven’t yet deployed any Contact Center capabilities. Agent managers will also be able to track and view reports to manage the effectiveness of their employees. SMS chat queues: Agents can now go beyond voice and engage with customers via SMS.With this simple innovation, agents can process more calls and reserve their valuable energy for live customer interactions. With the push of a button agents can leave these messages when they reach a prospect’s voicemail, saving valuable time and ensuring a consistent customer experience. This feature allows agents to create custom messages for a variety of situations or specific campaigns. Pre-recorded voicemails: Leaving the same voicemail over and over again is one of the worst parts about outbound telephone campaigns.GoToConnect’s outbound dialer turns abandoned calls into opportunities and provides tools for agents to more efficiently call prospects. Traditionally businesses, especially SMBs, usually only know about lost deals once they’ve talked to a caller they simply don’t have full visibility into the calls they missed. If the customer was calling to investigate buying something, a deal is lost. If the customer was calling to get help, they leave dissatisfied. Outbound dialer: Every customer call that hangs up before they speak to an agent is a lost opportunity.With the new outbound solution launched today, GoToConnect adds features such as: GoToConnect's Contact Center, the only offering purpose-built for small and medium-size businesses (SMBs), provides leaders with insight into exactly how many calls are being handled, allows organizations to automatically call back customers who didn't get to talk to an agent and access tools designed to increase agent effectiveness and productivity so that organizations can easily improve and capitalize on their customer interactions. All of these contact center features are fully integrated into LogMeIn’s robust Unified-Communications-as-a-Service platform, GoToConnect.īusinesses depend on how well they engage with prospects and customers, yet many organizations have little to no visibility into how well their agents are handling inbound and outbound customer interactions. a leading provider of cloud-based solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, today announced new offerings in the Contact-Center-as-a-Service (CCaaS) space with a new outbound calling solution designed for sales organizations and expanded inbound capabilities. This includes tips and best practices on security, remote access, communication, health and wellness and communication.New outbound capabilities and additional inbound features helpīOSTON, J(GLOBE NEWSWIRE) - LogMeIn, Inc. ![]() We also know that remote work may be unchartered territory for many organizations around the globe, so we have also been offering guidance on how to successfully work from home for employees, managers and IT teams. Additionally, we are allowing current LogMeIn customers to expand their agreements with us to include GoToMeeting, GoToWebinar and other tools to cover their entire employee population at no additional cost to their current subscription. These kits include solutions for meetings and video conferencing, webinars and virtual events, IT support and management of remote employee devices and apps, as well as remote access to devices in multiple locations. To help manage this transition, LogMeIn has been offering free Emergency Remote Work Kits for Health Care Providers, Educational Institutions, Municipalities & Non-Profit Organizations. We recognize that this crisis has significantly accelerated the pace at which many other organizations have been pushed to embrace remote work, and many were not technologically equipped for this dramatic shift. SIM Boston asked member Ian Pitt from LogMeIn how his company is helping to address the current crisis, this is what he shared:įirst and foremost, to ensure the health and safety of our employees, our company has moved to a full remote work model during this COVID-19 crisis. ![]()
0 Comments
Leave a Reply. |
Details
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |